Shipping Policy

Last updated: September 21, 2026

Every UKmets glove is made in our workshop in Karachi, Pakistan, and shipped from there directly to you. This page covers what that means for cost, timing, customs and anything that goes wrong on the way.

Where we ship

We currently ship to all 50 US states, including Alaska and Hawaii. We can't deliver to PO boxes, APO/FPO addresses or freight forwarders.

Shipping cost

Standard shipping is free on every US order, with no minimum spend. It's applied automatically at checkout.

Import duties: already paid

US duty-free treatment for low-value imports has been suspended, so parcels from Pakistan now owe import duty. We pay it for you. Duties are included in the price you see, and your parcel ships with duties prepaid. You won't be asked for any customs, duty or brokerage fee on delivery.

If a courier ever asks you for a duty payment on a UKmets order, don't pay it. Contact us and we'll sort it out with the carrier.

Processing time

Orders are checked, packed and dispatched from Karachi within 1–2 business days (Monday to Friday, Pakistan working days). Orders placed on weekends or public holidays begin processing on the next business day.

Delivery time

Once dispatched, orders take 5–7 business days to reach US addresses, so allow 6–9 business days in total from the day you order. Customs clearance can occasionally add a day or two. If it does, we'll let you know.

Carriers and tracking

We ship with DHL Express or FedEx, depending on your address. You'll get an email with your tracking number as soon as your parcel is dispatched.

Wrong address

Please check your address carefully at checkout. We can change it for free until your order is dispatched. If a parcel comes back to us because of an incorrect address, we'll reship it once you've covered the new shipping cost, or refund the order minus the original shipping cost.

Damaged parcels

If your parcel arrives damaged, photograph the box and the gloves and email us within 7 days of delivery. We'll send a replacement or refund you in full, at no cost to you.

Lost parcels

If tracking shows delivered but you can't find your parcel, check with neighbours and your building's mail room, then contact us within 7 days. If your parcel hasn't arrived within 5 business days of the estimated delivery date, contact us too. We'll open a claim with the carrier, and if it's confirmed lost we'll send a replacement or a full refund.

Contact

UKmets

Email: shopifyllcuse89@hotmail.com

Business address (not for returns): 20823 SW 81st Loop, Dunnellon, FL 34431, United States

Orders are made and dispatched from our workshop in Karachi, Pakistan.