Shipping Policy
Last updated: September 2, 2026
Everything you need to know about how your Ukmets order gets from our warehouse to your door — what it costs, how long it takes, and what to do if something goes wrong.
Where We Ship
We ship to all 50 United States, including Alaska and Hawaii, as well as to a growing list of international destinations across Canada, the United Kingdom, Europe, Australia, New Zealand, and much of Asia and the Middle East.
We are not currently able to deliver to PO boxes, freight forwarders, or countries under trade restrictions. If your address cannot be served, checkout will let you know before you pay.
Free Standard Shipping Within the US
Standard shipping is free on every domestic order, with no minimum spend. There is no code to enter — it is applied automatically at checkout.
Handling Time
Orders are picked, quality-checked, and dispatched within 7 business days of payment clearing. Most leave sooner. Business days are Monday to Friday, excluding public holidays.
Orders placed on a weekend or holiday begin processing on the next business day. During launches, sale events, and the December peak, handling can take a little longer — we will always tell you if that is the case.
Delivery Timeframes
| Destination | Delivery after dispatch | Cost |
|---|---|---|
| United States — Standard | 3–5 business days | Free |
| Canada | 7–14 business days | Calculated at checkout |
| United Kingdom & Europe | 7–16 business days | Calculated at checkout |
| Australia & New Zealand | 10–18 business days | Calculated at checkout |
| Rest of world | 10–21 business days | Calculated at checkout |
These windows start once the parcel has been dispatched, not when the order is placed. Add the handling time above to estimate total time to your door.
International Orders, Duties, and Taxes
International shipping rates are calculated at checkout based on destination and parcel weight. Import duties, customs charges, and local sales tax are not included in the price you pay us. They are set by your country's customs authority and are the responsibility of the person receiving the parcel.
Customs clearance can add several days to the timeframes above, and occasionally longer during busy periods. If a parcel is refused at customs or returned because charges were not paid, any return shipping and handling costs will be deducted from your refund.
Order Tracking
You will get an order confirmation by email as soon as you check out. Once your parcel leaves us, a second email arrives with your carrier and tracking number — typically within 3–4 business days of dispatch, which is how long carriers take to register the first scan.
If tracking has not updated for several days, this is usually a scanning gap rather than a lost parcel. Give it 48 hours; if it still has not moved, email us and we will open a trace with the carrier.
Not seeing your confirmation? Check your spam and promotions folders before getting in touch — filters catch these more often than you would think.
Carriers We Use
We ship with established international carriers including FedEx, DHL, UPS, and USPS. The carrier is selected based on your destination and the size of the parcel, so we cannot guarantee a specific one in advance.
Shipping Delays
Once a parcel is with the carrier it is out of our hands. Delivery can be affected by severe weather, carrier network backlogs, customs inspections, incorrect or incomplete addresses, seasonal volume, and local disruption. We will help you chase any delayed parcel, but we cannot compensate for delays caused by the carrier.
Address Accuracy
Please double-check your shipping address before completing checkout — including apartment, unit, and building numbers. We can only amend an address before the order enters fulfilment. Parcels returned to us because of an incorrect address can be reshipped once you cover the new shipping cost, or refunded minus the original shipping expense.
Lost, Stolen, or Damaged Parcels
If tracking shows delivered but the parcel is not with you, check with neighbours and your building's mail room, and look for a carrier notice. If it still has not turned up after 48 hours, contact us with your order number and we will file a claim with the carrier.
If your parcel arrives damaged, photograph the outer packaging and the item before removing anything else and email the photos to us within 7 days of delivery so we can resolve it quickly.
Observed Holidays
We do not dispatch on major US public holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. Carriers also run reduced services around these dates, so allow extra time for orders placed near them.
Split Shipments
If you order several items and one is delayed, we may ship the available items first at no extra cost to you. You will receive separate tracking numbers for each parcel.
Need Help?
Any question about a shipment — email us with your order number and we will come back to you within one business day.
Ukmets
Email: shopifyllcuse89@hotmail.com
20823 SW 81st Loop, Dunnellon, FL 34431, United States
Website: ukmets.online