Returns, Exchanges and Refunds

Last updated: October 1, 2026

Gear only works if it fits. Here's how exchanges, returns and refunds work at UKmets.

Free size exchange: 30 days

Ordered the wrong weight or size? You have 30 days from delivery to exchange it for a different weight or size of the same product.

  • Items must be unworn: tried on indoors over clean hands is fine; used for training is not.
  • Send the item back with tracking. We'll give you the return address when you contact us.
  • Once it arrives, we ship the new size free of charge.
  • You cover the postage to send the original back.

Not sure which size to get? Use the fit finder or the size guide before ordering.

Returns for a refund: 14 days

If you'd rather have your money back, you can request a return within 14 days of delivery. Items must be:

  • Unused and unworn, with no sweat, marks or odour
  • In their original packaging, with any tags and inserts included

For change-of-mind returns, you pay the return postage. Original free shipping isn't charged back.

Custom orders

Gear made to a custom quote, such as a name, gym or logo stitched on, or your own design, can be exchanged for a different size within 30 days but can't be returned for a refund. Faulty or damaged items are always replaced or refunded in full.

Items we can't take back

  • Gloves, headgear or groin guards that have been used for training or sparring
  • Custom-order items returned for a refund (exchanges are fine)
  • Anything returned without contacting us first

Damaged, faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with photos. We'll send a replacement or refund you in full, and we cover shipping both ways. Stitching or padding faults that show up under normal use within 90 days are also covered.

How to start an exchange or return

  1. Email ukmets94@gmail.com with your order number, the item, and whether you want an exchange or a refund.
  2. We'll reply within one business day with approval and the return address.
  3. Ship the item with tracking and send us the tracking number.

Please don't send anything back before we reply. Parcels sent without approval may be delayed or refused.

Refunds

Once your return arrives, we inspect it within 3 business days and email you the result. Approved refunds go back to your original payment method. Your bank may take a further 5–10 business days to show them.

Cancellations

You can cancel for free before your order is dispatched, usually within 1–2 business days. After that, use the return process above.

Contact

UKmets

Email: ukmets94@gmail.com

Business address (not for returns): 20823 SW 81st Loop, Dunnellon, FL 34431, United States