Return & Refund Policy

Last updated: September 2, 2026

We want you to be happy with what arrives. If a piece is not right for you, here is exactly how to send it back and what happens next.

Return Window

You have 25 days from the date of purchase to request a return. Requests made after day 25 cannot be accepted for a refund or an exchange, so please get in touch as soon as you know an item is not working out.

Condition of Returned Items

To be accepted, an item must be:

  • Unused and unworn, in the same condition in which it reached you.
  • Free of scratches, scuffs, marks, odours, pet hair, and signs of wear.
  • Returned in its original packaging, with all dust bags, tags, cards, and hardware included.

Items that come back used, altered, or incomplete may be refused or refunded at a reduced amount to reflect their condition.

Items We Cannot Accept

  • Final sale and clearance items, where marked on the product page.
  • Gift cards.
  • Personalised, monogrammed, or made-to-order pieces.
  • Items damaged by misuse, accident, improper storage, or normal wear over time.
  • Anything returned without first contacting us for authorisation.

How to Start a Return

  1. Email shopifyllcuse89@hotmail.com within 25 days of purchase.
  2. Include your order number, the item you want to return, and the reason. Photos help, especially for damage.
  3. We will reply with return authorisation and the correct return address. Please wait for this before shipping anything.
  4. Pack the item securely in its original packaging and send it with a tracked service.
  5. Send us the tracking number so we can watch for it.

Parcels sent back without authorisation may be refused or delayed, and we cannot take responsibility for them.

Return Shipping Costs

Return shipping is paid by the customer unless the item arrived damaged, defective, or was not what you ordered — in those cases we cover the cost.

Original shipping charges, where they were paid, are non-refundable. We strongly recommend a trackable service and, for higher-value pieces, shipping insurance. We cannot issue a refund for a return parcel that never reaches us, and without tracking there is no way to prove it was sent.

Refunds

Once your return arrives, we inspect it and email you to confirm whether it has been approved. Approved refunds are issued to your original payment method.

Please allow 3–5 business days for us to process the refund after approval, and a further 5–10 business days for your bank or card issuer to post it to your account. The total time depends on your provider, not on us.

Late or Missing Refunds

If your refund has not appeared after the timeframe above:

  1. Check your bank account again, then your original payment method statement.
  2. Contact your card issuer — there is often a processing gap before a refund posts.
  3. Contact your bank, which may hold refunds for a short period.
  4. If you have done all three and it is still missing, email us with your order number and we will investigate with our processor.

Exchanges

We exchange items that are defective or damaged on arrival, for the same item where stock allows. Email us with your order number and photos of the issue, and we will arrange the swap and cover the return shipping.

If you want a different item entirely, the simplest route is to return the original for a refund and place a new order — this way you are not waiting on stock.

Damaged or Incorrect Items

Inspect your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, contact us within 7 days of delivery with photos of the item and its packaging. We will make it right with a replacement or a full refund, including shipping both ways.

Cancellations

Orders can be cancelled free of charge at any point before they enter fulfilment. Once an order has been dispatched it can no longer be cancelled, but you can return it under the policy above.

A Note on Leather

Natural leather varies in grain, tone, and texture from hide to hide, and small marks are part of the material's character rather than faults. Leather also softens and develops a patina with use. These natural variations are not covered as defects, though we are always happy to talk it through if you are unsure about something you have received.

Questions

Ukmets
Email: shopifyllcuse89@hotmail.com
20823 SW 81st Loop, Dunnellon, FL 34431, United States
Website: ukmets.online