FAQs
Everything people ask before their first order. If yours isn't here, email us and we'll answer within one business day.
Ordering and sizing
Which glove weight should I buy?
4–6oz for children, 8–10oz for juniors and light bag work, 12–14oz for general training, 16oz for adult sparring, and 18oz and up for heavier fighters or partner work. Most gyms ask for 16oz when you spar. The size guide has the full chart, and the fit finder on our home page will pick a weight for you in two taps.
How do I size headgear and a groin guard?
For headgear, measure around your head just above the eyebrows: S fits about 21–22 in, M 22–23 in, L 23–24 in, XL 24 in and up. For the groin guard, go by your waist: S about 26–30 in, M 30–34 in, L 34–38 in, XL 38 in and up.
What if I order the wrong weight or size?
Exchange it free within 30 days as long as it's unworn. You cover the postage back to us and we ship the replacement at no charge.
Do you make gloves for small hands?
Yes. Our narrow-fit gloves use a shorter hand compartment and a tighter cuff, so the glove holds the hand instead of the hand moving inside the glove.
Personalisation
Is adding my name really free?
Yes. Name, gym name or logo on the gloves and headgear at no extra cost. We make these ourselves, so there's no middleman to pay for it.
How do I send you the artwork?
Place your order first, then email your text or logo file to us with your order number. We'll come back with a confirmation of the layout before anything is stitched.
Does personalisation delay my order?
A little. Personalised orders leave the workshop in 3–5 business days instead of 1–2.
Can I return personalised gear?
You can exchange it for a different size, but personalised items can't be returned for a refund — your name is on them. Faulty or damaged items are always replaced or refunded in full.
Shipping and duties
Where do you ship from?
Our own workshop in Karachi, Pakistan, straight to your door. Nothing sits in a warehouse in between.
How long does delivery take?
Orders are dispatched within 1–2 business days and reach US addresses in 5–7 business days by DHL Express or FedEx. Allow 6–9 business days in total, or 8–12 for personalised orders.
What does shipping cost?
Nothing. Standard shipping is free on every US order, with no minimum.
Will I be charged customs or import duty?
No. US duty-free treatment for low-value imports has been suspended, so parcels from Pakistan now owe duty — and we pay it. Duties are built into the price and your parcel ships prepaid, so nothing is owed on delivery. If a courier ever asks you for a duty or brokerage fee on a UKmets order, don't pay it: contact us and we'll sort it out with the carrier.
Do you ship outside the US?
Not yet. We ship to all 50 states, including Alaska and Hawaii, but not to PO boxes, APO/FPO addresses or freight forwarders.
The gear itself
Who actually makes these?
We do. UKmets gloves are cut, stitched and checked in our own workshop in Karachi — the city that has made boxing gloves for the world's brands for decades. You're buying from the bench, not from a reseller.
Lace-up or hook-and-loop?
Laces tighten the cuff the whole way up the wrist and hold it there, which is why they're standard for sparring and the ring. Hook-and-loop is quicker to get on and off on your own, which suits bag and pad work. If you train alone and can't get someone to lace you up, choose hook-and-loop.
How long is the break-in?
About eight to ten sessions. The padding starts firm on purpose and settles to the shape of your hand.
How do I make them last?
Wipe the outside down after every session, pull them out of your bag to dry rather than leaving them zipped in, and never dry them on a radiator. Light colours — white, pink, sky blue, gold — pick up marks from a well-used heavy bag faster than dark ones, so keep those for sparring and pads.
Orders and payment
Is checkout secure?
Yes. Payment is encrypted and processed by Shopify. We never see your card details.
Can I change or cancel my order?
Free of charge any time before it's dispatched, usually within 1–2 business days. After that, use the returns process.
My parcel hasn't arrived. What now?
If tracking says delivered but you can't find it, check with neighbours and your building's mail room, then contact us within 7 days. If it hasn't arrived within 5 business days of the estimated date, contact us and we'll open a claim with the carrier — confirmed losses get a replacement or a full refund.