Order Tracking

Every UKmets order ships with full tracking from our workshop in Sialkot, Pakistan to your door in the US. Here's how to follow yours.

Where to find your tracking number

As soon as your parcel is handed to the carrier, we email you a dispatch confirmation with your tracking number and a link. It goes to the email address you used at checkout. If you can't see it, check your spam or promotions folder.

How to track

1. Open your dispatch email and click the tracking link, or copy the tracking number.
2. Paste the number into the carrier's tracking page: DHL Express or FedEx. Your email says which carrier has your parcel.

What to expect, and when

• Order placed: you get an order confirmation email straight away.
• Days 1–2: your order is made ready, checked and dispatched. Tracking is emailed at this point.
• Days 2–9: in transit. Delivery takes 5–7 business days after dispatch. Customs clearance is handled for you and duties are prepaid.
• Delivered: the carrier marks the parcel delivered. Some deliveries need a signature.

Custom orders are made to your quote, so their production time is confirmed when we send the quote. Tracking is emailed in the same way once they ship.

Tracking hasn't updated?

It's normal for tracking to show no movement for a day or two while a parcel is between scans or clearing customs. If nothing has changed for 4 business days, email us and we'll chase the carrier.

No tracking email yet?

If it has been more than 3 business days since you ordered and you have no dispatch email, send your order number to ukmets94@gmail.com and we'll reply within one business day with the status.

Says delivered, but it isn't there?

Check with neighbours and your building's mail room, then contact us within 7 days. See our shipping policy for how lost and damaged parcels are handled.