Shipping policy

Everything you need to know about how your Ukmets order gets from our warehouse to your door.

Where We Ship

We ship to all 50 United States, including Alaska and Hawaii, as well as to a growing list of international destinations across Canada, the United Kingdom, Europe, Australia, New Zealand, and much of Asia and the Middle East. We are not currently able to deliver to PO boxes, freight forwarders, or countries under trade restrictions.

Free Standard Shipping Within the US

Standard shipping is free on every domestic order, with no minimum spend. It is applied automatically at checkout.

Handling Time

Orders are picked, quality-checked, and dispatched within 7 business days of payment clearing. Most leave sooner. Orders placed on a weekend or holiday begin processing on the next business day.

Delivery Timeframes

  • United States — Standard: 3–5 business days after dispatch. Free.
  • Canada: 7–14 business days. Calculated at checkout.
  • United Kingdom & Europe: 7–16 business days. Calculated at checkout.
  • Australia & New Zealand: 10–18 business days. Calculated at checkout.
  • Rest of world: 10–21 business days. Calculated at checkout.

These windows start once the parcel has been dispatched, not when the order is placed.

International Orders, Duties, and Taxes

Import duties, customs charges, and local sales tax are not included in the price you pay us. They are set by your country’s customs authority and are the responsibility of the person receiving the parcel. Customs clearance can add several days to the timeframes above. If a parcel is refused at customs or returned because charges were not paid, any return shipping and handling costs will be deducted from your refund.

Order Tracking

You will get an order confirmation by email as soon as you check out. Once your parcel leaves us, a second email arrives with your carrier and tracking number — typically within 3–4 business days of dispatch. If tracking has not updated for several days, give it 48 hours; if it still has not moved, email us and we will open a trace with the carrier.

Carriers We Use

We ship with established international carriers including FedEx, DHL, UPS, and USPS. The carrier is selected based on your destination and parcel size.

Shipping Delays

Delivery can be affected by severe weather, carrier network backlogs, customs inspections, incorrect addresses, seasonal volume, and local disruption. We will help you chase any delayed parcel, but we cannot compensate for delays caused by the carrier.

Address Accuracy

Please double-check your shipping address before completing checkout, including apartment and unit numbers. We can only amend an address before the order enters fulfilment. Parcels returned to us because of an incorrect address can be reshipped once you cover the new shipping cost, or refunded minus the original shipping expense.

Lost, Stolen, or Damaged Parcels

If tracking shows delivered but the parcel is not with you, check with neighbours and your building’s mail room. If it has not turned up after 48 hours, contact us with your order number and we will file a claim with the carrier. If your parcel arrives damaged, photograph the packaging and the item and email us within 7 days of delivery.

Observed Holidays

We do not dispatch on major US public holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

Split Shipments

If you order several items and one is delayed, we may ship the available items first at no extra cost to you, with separate tracking numbers for each parcel.

Need Help?

Ukmets
Email: shopifyllcuse89@hotmail.com
20823 SW 81st Loop, Dunnellon, FL 34431, United States